This privacy statement explains Tukaiz LLC’s privacy practices for users of our sites and our online custom printing services (“Tukaiz Sites”) for Arby’s Restaurant Group.
Tukaiz’s Commitment to Privacy
Tukaiz respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains Tukaiz’s policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you.
What is Personal Information?
Personal information is information that can be directly associated with a specific person or entity such as a customer’s name, address, telephone number, e-mail address, credit card number, or information about activities directly linked to that person, such as his or her purchases. Personal information also includes information that you choose to provide to us, such as your educational, medical and employment history profile for assisting you in creating your Tukaiz.
Personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.
Collection of Personal Information
Purchase, Registration and Online Forms.
We collect information that you submit when you make a purchase from the Tukaiz Sites, when you register with us, send us an inquiry or otherwise respond to an electronic communication from us (e.g. a survey, response to sweepstakes or other special offers) or other online forms or interactive portions of the Tukaiz Sites. We may also collect information from users and visitors to the Tukaiz Sites regarding the referring URL, IP address, which browser a person used to come to the site and the pages of the Tukaiz Sites that a user or visitor viewed during one’s visit. Here are examples of how we collect information.
Using the Tukaiz Sites.
While you are using any Tukaiz Site we collect non-personally identifiable information including, without limitation, information regarding the websites you visit, your interactions with those sites, any software on your computer that may interact or interfere with our software or Tukaiz Sites. The Tukaiz Sites may employ its own unique technology to build a database of the types of sites you visit while you are online. This information is ultimately stored in the form of categories and, in some cases, specific URLs. We use your IP address to help diagnose problems, servers and software, and to help administer our sites.
We may gather new information or update existing information from other sources including, but not limited to, for example, verifying and updating your address using third-party services, using various methods to update your credit card expiration date, or collecting or comparing information about you from our subsidiaries, affiliates or third parties.
When you participate in online surveys sponsored by a Tukaiz entity, affiliate or a trusted partner, we may ask you for certain information, for example, demographic information (like your zip code, age or income level) and your hobbies and interests in order to track responses.
Contests and Sweepstakes.
We may hold contests, sweepstakes and other promotions on the Tukaiz Sites, in which we may request entrants to provide personal and/or contact information. Tukaiz uses the information collected in the entry form to verify the entrant’s identity, age and to communicate with entrants. We may also co-sponsor a contest or sweepstakes with a trusted partner contractually obligated to protect your personal information with whom we will share information obtained as a result of participation in the contest or sweepstakes.
If you contact us by e-mail or other means for technical support or information related to the Tukaiz Sites or related to an order, we may keep a record of your communication and its resolution. Thus, if you report a problem with our sites, we may collect such information in a file specific to you. Additionally, if other users or third parties send us correspondence about your activities on the Tukaiz Sites, we may keep the information in a file specific to you and/or the investigation or action we take.
Use of Personal Information
Tukaiz uses the information it collects to provide you with more relevant services, which may include, online shopping, special offers, contests, promotions, surveys and advertising. To accomplish this we may collect and perform research on the information from our users and other parties that provide similar types of consumer information. This research is compiled, analyzed and used to better serve our users, third-party advertisers and trusted partners. In particular, we have described below some of the ways we use the information we collect:
Personalize Your Experience.
Information is used to tailor your experience when visiting our Website, such as by displaying advertisements and content that might be of interest to you.
Respond to Inquiries.
If you request information from us, then we will collect information from you in order to respond to your requests or inquiries.
Understand User Needs and Trends.
We use information to do internal research on our users’ demographics, interests and behavior to better understand and serve our users and visitors. We also collect information regarding the referring URL, your IP address, which browser you used to come to the Tukaiz Sites and the pages of our site(s) that you viewed during your visit.
E-mail and Direct Mail Marketing.
You agree to receive e-mail, advertisements and promotions from us regarding products or services we believe you may be interested in, new features or products we are introducing, tips on product use and promotions.
Diagnose Service Problems.
We use your IP address to help diagnose problems with the Tukaiz Sites, servers, software, and to administer our sites. We also may review “log-file” data to monitor site performance and analyze traffic and usage patterns.
Tukaiz Acting as a Service Provider
Tukaiz has arrangements with companies where Tukaiz acts as a service provider, providing custom printing for other companies and their customers. In those situations, Tukaiz uses customer information solely to perform its function as a service provider. This will typically be to process your requests or transactions to provide you high quality service, and communicate with you regarding your order.
If you elect to become a Tukaiz customer, we will use your personal information to tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your email or postal address to provide you with promotional information such as coupon savings booklets, promotions, or information about additional services Tukaiz can provide to you.
If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information (see Choice below).
Sharing of Personal Information
Tukaiz does not sell, rent, share, or disclose personal information to third parties without your prior consent, except in the limited circumstances described in this statement.
We may provide to a third party certain information that is necessary to fulfill an order you have placed with us. For example, if you pay by a credit or debit card, your card number and sales transaction information is passed on to the card processor. However, we give vendors, suppliers, and others involved in the commerce distribution chain only the information they need to provide you the products or services you order, such as shipping and/or billing address, email addresses, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for other purposes. Tukaiz is not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their practices before disclosing information to them.
In addition, we may disclose personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of Tukaiz, our customers, or the public. Information about our customers, including personal information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
Protection of Personal Information
Tukaiz has put into place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access.
Further, when you enter personal information online, that information is encrypted using a security software called SSL (Secure Socket Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We also use SSL to allow you to securely view your online account and registration information.
Account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain personal information about you (such as your credit card information), or change information about your user profile. You may not want to use an email account operated by an employer because many employers have the legal right to access such email accounts.
Updating, Reviewing or Correcting Personal Information
You may update, review or correct your on-line account information at any time online by accessing your password-protected registration page on the Web site. You may also e-mail us at firstname.lastname@example.org.
Our membership applications (including on-line applications) give you the opportunity to elect that certain information not be shared with third-parties. In addition, if at any time you (1) wish to stop receiving promotional information from Tukaiz, (2) prefer to not receive information about our Member Services, (3) prefer that we not share personal information about you with third-party providers of Member Services, you may opt out by:
- (1) Emailing us at email@example.com or
- (2) Accessing your registration information and checking the box that allows you to opt out of receiving promotional emails.
While cookies are optional for browsing Tukaiz Sites, they are required for shopping or adding items to your cart. If you wish to purchase items or set up an account on any of the Tukaiz Sites, you will need to accept a cookie.
Use of the Tukaiz Sites by Children
Tukaiz encourages parents to take an active interest in their children’s use of the internet. Tukaiz does not intend to collect information from children who are under 18 years of age.
Online Links to Other Sites
Except as described above, Tukaiz is not responsible for the content or privacy practices of Web sites to which we link. Links from our site to third party’s or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each Web site before providing them with personal information.
Questions or Concerns
If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do so by emailing us at firstname.lastname@example.org.
Changes to this Statement
Tukaiz reserves the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.